Frequently Asked Questions

Snap Notes is a modern, cloud-based note-taking application designed to help you capture, organize, and access your thoughts, ideas, and information from anywhere. It syncs across all your devices seamlessly.

Visit our website and click 'Sign Up' or 'Get Started'. Enter your email address, create a secure password, and verify your email. Once verified, you can start creating notes immediately on the Free plan.

Yes! Our Free plan is completely free with 50MB storage. You can upgrade to Pro or Team plans anytime to unlock unlimited notes, more storage, and advanced features.

No. The Free plan requires no credit card. Only when you choose to upgrade to a paid plan (Pro or Team) will you be asked for payment information.

Yes! With Snap Notes, your notes sync automatically across all your devices (web, iOS, Android). Access your notes anywhere, anytime with real-time synchronization.

Free: 50MB, Pro: 1GB, Team: 5GB. Storage limits include all your notes, attachments, and files. You can see your usage in account settings.

Yes, with the Pro and Team plans. You can share individual notes or create collaborative notebooks where team members can edit and comment together.

You can attach most common file types including images (JPG, PNG, GIF), documents (PDF, DOC), spreadsheets (XLS), and more. Check our help docs for the complete list.

Yes! Pro and Team plan members can work offline. Your notes will sync when you reconnect to the internet.

Absolutely. Upgrade or downgrade your plan anytime from your account settings. Changes take effect immediately, and we'll adjust your billing accordingly.

We offer refunds within 7 days of initial purchase if you're not satisfied. After 7 days, no refunds are provided, but you can cancel anytime with no lock-in contract.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods. All payments are processed securely through Stripe.

Yes, subscriptions renew automatically on your billing date. You can cancel anytime in account settings, and we'll send you a reminder before renewal.

Yes! Annual subscriptions include a discount compared to monthly billing. You'll see the savings when you select 'Annual' during checkout.

Your security is our priority. We use industry-standard encryption (AES-256) for data at rest and TLS/SSL for data in transit. All data is stored on secure, redundant servers.

Yes. Your notes are encrypted end-to-end. We cannot access your note content—only you and anyone you explicitly share with can read them.

No. Your notes are encrypted, and Snap Notes employees have no access to your content. We only see metadata like your email and account information.

We maintain strict security protocols and insurance. In the unlikely event of a breach, we'll notify affected users immediately and provide guidance on protecting your accounts.

Absolutely not. We never sell, rent, or share your personal data with third parties for marketing purposes. Your data is yours alone.

Click 'Forgot Password' on the login page, enter your email, and we'll send you a secure link to reset your password.

Yes. You can delete your account anytime in account settings. Your notes will be permanently deleted after a 30-day grace period, giving you time to export them if needed.

Yes. You can export individual notes or your entire notebook in multiple formats (PDF, TXT, etc.) from your account settings.

In account settings, go to 'Security' and enable two-factor authentication. We support authenticator apps and SMS verification.

Your account and notes remain safe. Accounts are never automatically deleted due to inactivity. You can log in anytime to access your notes.

You can reach our support team via email at support@snapnotes.io or through our contact form. We respond within 48 business hours.

First, check your internet connection. If you're still having issues, try logging out and back in. If the problem persists, contact support with your device details.

Try uninstalling and reinstalling the app, or clear the app cache. Make sure you're running the latest version. If issues continue, contact our support team.

Free plan users are online-only. Pro and Team members can work offline—notes sync when reconnected. Plan to use Snap Notes offline? Consider upgrading!

Use the 'Report Issue' feature in app settings, or email support@snapnotes.io with details about the bug, your device, and steps to reproduce it.

The Team plan includes unlimited notes, 5GB storage, offline access, and team collaboration features. Invite up to 10 team members to collaborate on shared notebooks.

The Team plan supports up to 10 members per workspace. Contact sales if you need a larger team size.

No. By default, notes are private. You can share specific notebooks or notes with team members, controlling exactly who sees what.

Yes. Team administrators can manage members, control permissions, set collaboration rules, and monitor team activity.

Yes. Create separate workspaces for different projects or teams. Switch between workspaces easily within Snap Notes.