Terms of Service

Welcome to Snap Notes. By accessing and using our application, creating notes, storing data, or subscribing to our services, you accept the following terms and conditions. We recommend reading them carefully before using our note-taking platform.

1. Service Overview and Nature

Snap Notes is a digital note-taking application designed to help you capture, organize, store, and manage your thoughts, ideas, notes, and information efficiently. We provide cloud storage, synchronization across devices, and organizational tools to enhance your productivity.

Important: Snap Notes is a service platform. We provide the infrastructure and tools for you to create and manage your notes. The content you create is your responsibility, and we act as custodians of your data according to our privacy policy.

2. User Responsibilities and Usage Guidelines

• Users commit to using Snap Notes in compliance with all applicable laws and regulations.
• You may not use our service for illegal activities, harassment, malware distribution, or any harmful purpose.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You agree not to reverse engineer, decompile, or attempt to access the source code of our application.
• You may not attempt to circumvent security measures, exceed rate limits, or disrupt the service for other users.
• Storage limits, features, and availability may change without prior notice as we update the service.

3. Intellectual Property Rights

All content, designs, code, logos, templates, and materials present in the Snap Notes application and website are the property of Snap Notes or its respective rights holders and are protected by applicable intellectual property laws worldwide.

The notes and content you create within Snap Notes remain your intellectual property. However, you grant Snap Notes a license to store, process, and display your content to provide the service. You retain all rights to your notes and can export or delete them at any time.

Reproduction, distribution, or commercial use of Snap Notes materials without express written permission is prohibited.

4. Account Creation and Service Activation

• Registration: Create an account providing accurate personal information (name, email, password).
• Account Verification: Verify your email address to activate your account and access all features.
• Plan Selection: Choose a plan (Free, Pro, or Team) based on your needs and storage requirements.
• Payment: Subscription fees are billed monthly or annually according to your selected plan and payment method.
• Subscription Management: Manage, upgrade, downgrade, or cancel your subscription through your account settings.

Important: Free plan accounts have storage and feature limitations. Exceeding storage limits may require upgrading to a paid plan.

5. Limitation of Liability and Service Disclaimer

5.1. Snap Notes Liability

• We are responsible for maintaining application availability, security measures, and professional service standards.
• We maintain appropriate security protocols and regular backups of user data.
• We provide technical support and address service issues according to our support SLA.

5.2. Limitation of Liability

• Service Availability: While we strive for 99.9% uptime, we do not guarantee uninterrupted service. Snap Notes is provided "as is" without warranties of any kind.
• Data Loss: Although we maintain backups, we are not responsible for data loss resulting from user error, unauthorized access, or circumstances beyond our control.
• Force Majeure: We are not liable for service interruptions due to natural disasters, cyber attacks, server failures, or circumstances beyond reasonable control.
• User Content: You are solely responsible for the content you create and store. We do not moderate or verify user notes.
• Third-Party Services: Snap Notes may integrate with third-party services. We are not responsible for their availability or performance.

6. Cancellation and Modification Policy

• Account Cancellation: You can cancel your account at any time through account settings. Your notes will be deleted after a 30-day grace period.
• Subscription Cancellation: Cancel your paid subscription anytime. No refunds are provided for partial months.
• Downgrade: Downgrading from Pro to Free will limit your storage. Notes exceeding the free limit will be archived.
• Refunds: Refunds are not provided for cancellations made after 7 days of initial purchase, except where required by law.
• Data Export: Before canceling, you can export your notes in standard formats for archival or transfer.

7. Privacy and Data Protection

Personal data and notes are processed according to our Privacy Policy and applicable data protection regulations (GDPR, CCPA, etc.).

Important: Your notes are encrypted and stored securely on our servers. We use industry-standard encryption protocols (TLS/SSL). We do not sell, share, or monetize your personal data or notes.

8. Pricing and Payment Terms

• Plan Pricing: Free, Pro ($9.99/month), and Team ($19.99/month) plans with varying features and storage limits.
• Billing: Subscription fees are charged on the date you select (monthly or annual). Monthly plans renew automatically.
• Payment Methods: We accept credit cards, debit cards, and other payment methods displayed during checkout.
• Price Changes: We may update pricing with 30 days notice. Changes apply to renewals, not active subscriptions.
• Taxes: You are responsible for applicable taxes in your jurisdiction.

9. Modifications to Terms

Snap Notes reserves the right to update these terms and conditions to comply with legal changes, improve services, or introduce new features. Modifications will be published on this page. Continued use of Snap Notes constitutes acceptance of updated terms.

10. Dispute Resolution and Complaints

In case of any issue, complaint, or dispute regarding our services:

• Support Contact: Reach out to our support team first for amicable resolution.
• Response Time: We respond to support inquiries within 48 business hours.
• Mediation: If needed, we can engage in mediation or arbitration to resolve disputes.
• Jurisdiction: These terms are governed by and construed in accordance with the laws of the jurisdiction where Snap Notes is registered.

11. Best Practices and Recommendations

• Strong Passwords: Use unique, complex passwords and enable two-factor authentication for account security.
• Regular Backups: Periodically export important notes as backup copies on your device.
• Device Security: Keep your devices updated with latest security patches and antivirus software.
• Communication: Maintain regular communication with our support team if you encounter issues or have questions.
• Account Management: Review your subscription and usage regularly to optimize your plan selection.

12. Contact and Support

For questions regarding these terms and conditions, complaints, or support, please contact us:

• Email: contact@snap-notes.vercel.app
• Phone: +34 600 00 00 00
• Support Form: Contact form
• Live Chat: Available on our website for immediate assistance

Support Hours: Monday to Friday 9:00 AM to 6:00 PM (EST), Saturday 10:00 AM to 2:00 PM (EST). For urgent account issues during off-hours, automated responses will direct you to emergency support procedures.